Refund

At Prep Life, we are committed to providing fresh, high-quality meals and excellent customer service. Please review our return and refund policy for the Basic Subscription Package below:

1. Refund Eligibility:

• Quality Issues: If you receive a meal that is damaged, spoiled, or otherwise unsatisfactory, please contact us within 24 hours of delivery with a photo and description of the issue. We will gladly offer a replacement meal or a refund for that item.

• Incorrect Orders: If you receive an incorrect meal or missing items, please notify us within 24 hours of delivery for a prompt resolution.

2. Non-Refundable Situations:

• Customer Preference: Refunds will not be issued for meals that are not to your personal taste.

• Improper Storage: Meals that have been improperly stored or handled after delivery are not eligible for refunds.

• Order Cancellations: Cancellations for the Basic Subscription must be made 48 hours before your next delivery date. Orders canceled after this period will not be eligible for refunds.

3. Subscription Modifications:

• You may modify or cancel your Basic Subscription Package through your account settings or by contacting customer support. Changes must be made 48 hours before your next scheduled delivery.

4. How to Request a Refund:

• Contact us via email or phone with your order number, a description of the issue, and any supporting photos.

• Our customer support team will review your request and provide a response within 2 business days.

We value your satisfaction and strive to ensure you receive delicious, nutritious meals every week. Please reach out to us with any concerns via email at wachewantmeals@gmail.com