Prep Life FAQ – Your Questions, Answered

17. How do I contact customer support? The best way to reach us is via email at wachewantmeals@gmail.com. Our team will respond to your inquiries within 24-48 hours. 18. What should I do if there is an issue with my order? If there is a problem with your order, please email us immediately with a description of the issue and any supporting photos. We are here to help and ensure you have a great experience.

15. What is your refund policy? If you receive a damaged, spoiled, or incorrect meal, please contact us within 24 hours of delivery with a photo and description of the issue. Refunds are not available for customer preference or improperly stored meals. To cancel your subscription, please notify us at least 48 hours before your next delivery. 16. How do I request a refund? Email us at wachewantmeals@gmail.com with your order number, a description of the issue, and any supporting photos. We will review your request within 2 business days.

13. Are your meals healthy? Absolutely. Our meals are carefully balanced, featuring lean proteins, whole grains, and fresh vegetables. We avoid added sugars and use healthy fats like olive oil. 14. Do you provide calorie and nutrition information for each meal? Yes, each meal comes with detailed nutritional information, including calories, protein, carbs, fats, and other key nutrients.

10. Can I choose my meals each week? Yes, each week you will have the option to choose from our rotating menu, ensuring you receive meals that match your taste and dietary preferences. 11. Are the meals customizable for dietary restrictions? We offer a variety of meal options to accommodate different dietary needs. Please indicate any allergies or dietary restrictions when placing your order. 12. How are the meals prepared? Our meals are freshly prepared in a commercial kitchen, using high-quality, locally sourced ingredients. We prioritize balanced nutrition and great taste in every dish.

7. Where do you deliver? We currently deliver to: TB Fitness Gym – Savannah, GA CrossFit High Tide – Richmond Hill, GA Home Delivery: Available within a 20-mile radius of Savannah, GA for a fee of $9.00 per delivery. 8. What are the delivery fees? Gym Pickup: Free Home Delivery (within 20 miles): $XX.XX per delivery. 9. How do I change my delivery address? To update your delivery address, please contact us at wachewantmeals@gmail.com at least 48 hours before your next delivery.

4. How do I place an order? Simply choose your desired subscription package (Basic, Core, or Elite) and select your meals for the week. You can complete your order directly on our website. 5. What payment methods do you accept? We accept all major credit cards, debit cards, and secure online payments processed through our website. 6. Is there a minimum order requirement? Yes, each subscription package has a minimum number of meals: Basic: 7 meals per week Core: 10 meals per week Elite: 14 meals per week

1. What is the difference between Basic, Core, and Elite packages? Basic Package: 7 meals per week, simple and nutritious, perfect for those seeking a balanced diet without the complexity. Core Package: 10 meals per week, offering a variety of nutrient-rich options with more customization. Elite Package: 14 premium meals per week, featuring high-protein, superfood ingredients for peak performance. 2. Can I switch my subscription plan? Yes, you can switch your subscription plan at any time. Simply contact us at wachewantmeals@gmail.com, and we’ll make the adjustment for your next delivery cycle. 3. How do I cancel my subscription? You can cancel your subscription at any time by contacting us via email. Please note that cancellations must be made at least 48 hours before your next delivery to avoid being charged for that week.